ArticleInternational journal of emergency medicine2025
Factors affecting disaster preparedness in prehospital emergency dispatch centers: mapping of expert perspectives.
Article in International journal of emergency medicine, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
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Who cites it
1 citing paper in PubMed.
- Knowledge, Attitudes, and Clinical Preparedness of Dentists for Medical Emergencies: A Nationwide Cross-Sectional Survey.Healthcare (Basel, Switzerland) · 2026Article
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5 authors.
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Abstract
BACKGROUND AND
objectivesPrehospital emergency dispatch centers play a pivotal role in disaster response, yet their preparedness is often inadequate, particularly in low-resource settings such as Iran. This study aimed to explore the factors influencing the disaster preparedness of these centers through a qualitative approach.
methodsA conventional content analysis was conducted between October 2024 and May 2025. Twenty experts and managers from Emergency Medical Services (EMS) and dispatch centers were selected using purposive and snowball sampling. Data were gathered through semi-structured interviews and analyzed inductively using MAXQDA-2020. Trustworthiness was ensured following Guba and Lincoln's criteria.
resultsIn this study, thirteen main categories were extracted from the data. The analysis revealed that disaster preparedness in emergency dispatch centers is influenced by a complex interaction of human, organizational, and environmental factors. Among the most influential dimensions were planning and training, communication and coordination systems, and the psychological and operational readiness of personnel. Collectively, these components determine the centers' ability to maintain functionality and ensure an effective response under disaster conditions.
conclusionStrengthening the preparedness of emergency dispatch centers requires a systems-based approach that integrates comprehensive planning, continuous training, resilient communication infrastructure, and mental health support for telecommunicators. However, as a qualitative study, the findings are context-specific and may not be generalizable to all settings. Nevertheless, they provide an in-depth understanding of the multidimensional factors influencing preparedness and response, offering valuable insights for policymakers, health system managers, and model developers in disaster management.
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