Evidence map›Paper›PMID 41267856›Full record

ArticleJAMIA open2025

Implementing system-wide digital medical interpretation: a framework for healthcare organizations.

Ulka Kothari, Allison Squires, Jonathan Austrian, Anatoly Feldman, Irfan Syed, Simon Jones

Abstract read
In one paragraph

Article in JAMIA open, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers.

0numbers the graph read from it
0cells of the map it votes in
4citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

4 citing papers in PubMed.

  1. Article
  2. Review
  3. Article
  4. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

6 authors.

Ulka KothariMCIT Department of Health Informatics, NYU Langone Health, New York, NY 10016, United States.ORCID https://orcid.org/0000-0002-0869-6052
Allison SquiresRory Meyers College of Nursing, New York University, New York, NY 10016, United States.
Jonathan AustrianMCIT Department of Health Informatics, NYU Grossman School of Medicine, New York, NY 10016, United States.
Anatoly FeldmanMCIT Clinical Systems and Integration, NYU Langone Health, New York, NY 10016, United States.
Irfan SyedMCIT Clinical Systems and Integration, NYU Langone Health, New York, NY 10016, United States.
Simon JonesCenter for Healthcare Innovation and Delivery Science, Department of Population Health, NYU Grossman School of Medicine, New York, NY 10016, United States.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Objectives: This study evaluates and enhances language access services for Limited English Proficiency (LEP) patients in a large urban health system by integrating interpreter services into the Electronic Health Record (EHR), aiming to reduce care disparities and improve the digital experience for both patients and clinicians. Materials and Methods: Using a descriptive evaluation approach, the project assessed barriers to interpreter service usage and developed solutions informed by stakeholder engagement. Emphasis was placed on interfacing the EHR with the vendor platform, using existing devices, tracking utilization, ensuring cost-effectiveness, and implementing the solution across multiple hospitals and outpatient settings. Results Discussion and Conclusion: After implementation, audio and video interpreter service use rose significantly, with calls increasing from an average of 9700 calls per month in 2022 to over 68 176 calls per month by the end of 2024. Over 14 000 clinicians used the service for more than 121 077 unique patients. Average waiting times for the top ten languages fell below 30 seconds, and user satisfaction was high, with an average interpreter rating of 4.9. Conclusion: The EHR-integrated interpreter service has improved language service access, reduced waiting times and enhanced user satisfaction, marking noteworthy progress in overcoming language barriers and potentially decreasing healthcare disparities for LEP populations. We plan to assess the impact on patient outcomes.

Indexed as

electronic health recordintegratinginterpreteroutcomespatients

Identifiers

PMID41267856
PMCPMC12628185

What OpenQuestion holds

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LicenceCC BY-NC
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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.