ArticleBMC health services research2025
Strategic competencies for telemedicine physicians: insights from a qualitative study on doctor-to-doctor healthcare delivery in India.
Article in BMC health services research, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
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Who cites it
1 citing paper in PubMed.
- Trend in Devices and Digital Tools for Remote Consultation From Medical Providers to Specialists: Scoping Review.Online journal of public health informatics · 2026Review
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Authors and funding
4 authors.
Funding
Abstract
backgroundAn important element in providing high-quality healthcare to the poor is the technology used in telemedicine, which enables patients everywhere to access healthcare. This case study at a telemedicine center of a private tertiary care hospital (PTCH-TC) in India uses a qualitative approach, guided by telemedicine principles, and aims to explore the essential competencies for telemedicine physicians to effectively deliver specialized healthcare services, to support healthcare providers in enhancing the quality of care offered to society.
methodsData were collected through observation, followed by in-person interviews with speciality doctors, branch doctors, patients, and administrators. This qualitative study employed grounded theory, and reporting of results adhered to the Standards for Reporting Qualitative Research (SRQR).
resultsThe findings highlight the significance of patient-centered communication, clinical readiness, and organized remote care procedures in providing high-quality specialist care through telemedicine. PTCH-TC's telemedicine processes and consultation types, the initial hesitancy of specialists, how they interpreted national guidelines, the importance of prior experience, and the necessary skills for patient-end physicians were among the major issues. Additionally emphasized were patient/family involvement, informed consent procedures, and difficulties with digital infrastructure, coordination, and communication. The results show where telemedicine skills need to be strengthened, especially for new practitioners working in multi-specialty, complex doctor-to-doctor consultation models.
conclusionIndia's digital health policy focuses on using digital tools to improve the efficiency and outcomes of the healthcare system with a particular emphasis on telemedicine services. No one should be denied medical care simply because they live in a remote location. While the PTCH-TC doctor-to-doctor telemedicine service attempts to expand medical services, provide specialized care, and increase access to important medications are admirable. This service can potentially improve healthcare delivery in various locations worldwide by encouraging interoperability and emphasizing patient-centered care.
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