ArticleSaudi medical journal2025
Video call program for intensive care patients and their families during the COVID-19 pandemic: A retrospective study.
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22 authors.
Haifa AlHumediFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Hasan M Al-DorziFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Abdulaziz AldawoodFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Amal AlmatroudFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Mona AldawsariFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Haseena Banu KhanFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Victoria BurrowsFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Samiyah Alrawy AlanaziFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Brintha NaidvFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Elizabeth JanuaryFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Salha Al ZayerFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Zandile YeniFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Saja MarhounFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Hoda KhoutaniFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Saeed MaghrabiFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Sarah AlZighaibiFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Fawaz RabeeahFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Sattam AlanaziFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Huda AlghamdiFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Abdul Aleem AtassiFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Ali AlkathaamiFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.
Yaseen M ArabiFrom the Intensive Care Department (AlHumedi, Al-Dorzi, Aldawood, Arabi), Ministry of National Guard Health Affairs; from King Abdullah International Medical Research Center (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi, Arabi); from King Saud bin Abdulaziz University for Health Sciences (AlHumedi, Al-Dorzi, Aldawood, Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani, Maghrabi, AlZighaibi, Rabeeah, Alanazi, Alghamdi, Atassi); from the Nursing Services/Critical Care (Almatroud, Aldawsari, Banu Khan, Burrows, Al Enezi, January, Al Zayer, Yeni, Marhoun, Khoutani); from the Corporate Clinical Information Management Systems Department (Maghrabi, Rabeeah, Alanazi, Alghamdi), from the Data & Business Intelligence Management Department (AlZighaibi), and from the Quality & Patient Safety Department (Atassi), Ministry of National Guard Health Affairs, Riyadh, Kingdom of Saudi Arabia.ORCID https://orcid.org/0000-0002-3772-8949
Funding
No grant is acknowledged in the PubMed record.
Abstract
objectivesTo describe the utilization of the My Visit application for video calls between patients admitted to intensive care units (ICUs) and their families during the .COVID-19 pandemic as an alternative to hospital visits.
methodsThe My Visit (Zeyareti) application was launched in 2 National Guard Health Affairs hospitals in Riyadh, Saudi Arabia, in response to the COVID-19 pandemic in March 2020 and extended to all ICUs in August 2020. It allowed patients to communicate with their families using dedicated screens. This retrospective study was conducted using an automated satisfaction survey between September 2020 and September 2023.
resultsOver 37 months, 25,655 video calls were conducted in COVID-19 and non-COVID-19 ICUs, particularly during the pandemic's peaks. A total of 1,329 family members responded to the satisfaction survey, and 893 respondents identified their relationship with patients. Parents represented 58%, siblings 18%, children 15%, and spouses 7% of respondents. Most were very satisfied with the ease of registration/login (85.1%), the timing of virtual visits (76.4%), consideration for patient privacy (80.5%), staff cooperation (76%), and the hospital's video call initiative (80.4%). Feedback included 546 comments appreciating the staff and 233 remarks suggesting improvements.
conclusionDuring the COVID-19 pandemic, video calls between ICU patients and their family members were frequently conducted. Parents made up the majority of callers, and video calls were associated with high family satisfaction.
Indexed as
COVID-19Critical CareFamilyIntensive Care UnitsVideoconferencingAdultFemaleHumansMalePandemicsPatient SatisfactionRetrospective StudiesSARS-CoV-2Saudi ArabiaTelemedicineCOVID-19critical carepatient-centered caresatisfactionvideo call
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Registered trials
None linked
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.