ArticleBMC public health2025
Trust in the healthcare system as a predictor of patient satisfaction: a cross-sectional survey in Türkiye's primary care setting.
Article in BMC public health, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 5 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
5 citing papers in PubMed.
- Patient Expectations, Satisfaction and Perceptions of Specialization in Family Medicine: A Cross-Sectional Study from a Health Literacy Perspective in Türkiye.Healthcare (Basel, Switzerland) · 2026Article
- Patient satisfaction and its predictors in emergency department services at debre tabor comprehensive specialized hospital in Ethiopia: an ordinal logistic regression analysis.International journal of emergency medicine · 2026Article
- Patient Satisfaction with Advanced Medical Technology-Based Treatments in Integrative Medicine: A Structural Equation Modeling Approach Among Patients with Chronic Diseases.Healthcare (Basel, Switzerland) · 2026Article
- Digital burnout in nursing: development of a valid and reliable scale to assess digital burnout associated with the digitalization process in nursing.BMC nursing · 2026Article
- Determinants of Trust in Artificial Intelligence (AI) for Health-Related Decision-Making Among Adults in Saudi Arabia: A Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2026Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundPatient satisfaction is a fundamental indicator of healthcare quality. However, while structural factors affecting satisfaction have been extensively studied in the literature, perceptions of the service process and the communication dimension have been relatively neglected. It offers concrete suggestions for developing strategies to increase trust in the health system, improve patient satisfaction, and achieve sustainable quality in health services. This study aims to examine the relationship between trust in the healthcare system and the level of patient satisfaction.
methodsThis study used a descriptive cross-sectional design. Data were collected in Türkiye between March and August 2023 through an online survey using the snowball sampling method, involving 1010 individuals utilizing family medicine services. Validated instruments included: (1) a Descriptive Characteristics Form covering gender, education, and employment; (2) the Trust in the Health Care System Scale; and (3) a Patient Satisfaction Scale.
resultsTrust correlated strongly with satisfaction (r = 0.715, p < 0.001). Regression analysis showed trust sub-dimensions significantly predicted satisfaction (R²=0.512), with marital and employment status also influencing outcomes (p < 0.05). Trust in the healthcare system strongly predicted patient satisfaction (p < 0.001) and explained significant variance (Nagelkerke R²=0.512).
conclusionThis study found that patient satisfaction is significantly influenced by individual characteristics, service quality, and trust in the healthcare system. These findings suggest that policies to enhance patient satisfaction should adopt comprehensive strategies that reinforce public trust in all aspects of the healthcare system. Policies should not only focus on service delivery to enhance patient satisfaction, but also adopt comprehensive strategies that strengthen trust in the healthcare system. Policies aimed at increasing trust should incorporate multidimensional strategies, including transparency, accountability, effective communication, and the sustainability of service quality. These approaches will not only improve current satisfaction levels but also strengthen long-term social commitment to the healthcare system.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.