ArticlePatient preference and adherence2025
Outpatient Process Transformation and Patient Satisfaction Under New Public Service Theory.
Article in Patient preference and adherence, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
2 citing papers in PubMed.
- Prioritizing Nursing Care Improvements in Chronic Disease Outpatients: A Cross-Sectional Study Based on SERVQUAL and Kano Models.Patient preference and adherence · 2026Article
- Exploring the Effect of Doctor-Nurse Collaboration on Overall Satisfaction Among the Older Patients: A Moderated Mediation Model of Responsiveness and Environment.Patient preference and adherence · 2026Article
Corrections and comments
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Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Objective: To explore the impact of outpatient process transformation guided by new public service (NPS) theory on patient satisfaction. Methods: A total of 600 outpatients were randomly selected for satisfaction surveys before and after the process transformation, which was designed and implemented based on the principles of NPS theory. The transformation targeted areas with satisfaction scores below 9 points. Data were collected in June-August 2023 (pre-transformation) and June-August 2024 (post-transformation). Results: After the process transformation, patient satisfaction scores significantly improved across all dimensions, including the medical environment, treatment procedures, service quality, respect for patients, privacy protection, responsiveness to complaints and overall evaluation (all Conclusion: The application of NPS theory in outpatient process management effectively enhances patient satisfaction and service quality. This study provides empirical support for the value of patient-centred reforms and offers practical insights for healthcare institutions seeking to improve outpatient services through theory-guided interventions.
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