Evidence map›Paper›PMID 41168793›Full record

ArticleBMC health services research2025

Towards mitigating overcrowding in urban Indian healthcare facilities: stakeholder perception analysis for existing and potential new patient referral mechanisms.

Najiya Fatma, Kaveri Kala, Varun Ramamohan

Abstract read
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Article in BMC health services research, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

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1 · What the graph read from it

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4 · The record

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5 · Who and what money

Authors and funding

3 authors.

Najiya FatmaDepartment of Mechanical Engineering, Indian Institute of Technology Delhi, Block III-361, New Delhi, 110016, India. Najiya.Fatma@mech.iitd.ac.in.
Kaveri KalaIndian School of Business, Mohali, Chandigarh, 140306, India.
Varun RamamohanDepartment of Mechanical Engineering, Indian Institute of Technology Delhi, Block III-361, New Delhi, 110016, India.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

backgroundPublic healthcare delivery in India faces several operational challenges, including congestion and long wait times at higher-level facilities and low utilization of lower-level facilities. Effective referral mechanisms can help address these issues. However, before designing and implementing potential new referral mechanisms, it is essential to understand patient and provider views. The objective of this study is to quantitatively assess patient and provider perceptions of both existing and potential new referral mechanisms and their association with patient socioeconomic and demographic attributes.

methodsA cross-sectional survey was conducted to record and examine patient referral mechanisms - from patient and provider perspectives - currently operational at public healthcare facilities in an urban Indian district. Patient and doctor perceptions regarding potential new referral mechanisms were also assessed, such as medical referral with noncompliance penalties for out-of-turn visits to higher-level facilities, and operational referral, which involves referring patients to same-tier facilities with lower patient loads. Multinomial logistic regression was used to identify statistically significant associations between patient perceptions and socioeconomic and demographic attributes.

resultsSurvey results provided quantitative evidence of nonadherence to existing referral mechanisms by a significant proportion of patients, and logistic regression analyses showed statistical associations between patient socioeconomic and demographic variables and their willingness towards implementation of potential new referral mechanisms.

conclusionsBased on study findings, existing referral mechanisms can be strengthened, and potential new referral mechanisms, with appropriate refinements, can be introduced to mitigate overcrowding, care provision delays, and other operational challenges in Indian healthcare delivery.

Indexed as

CrowdingReferral and ConsultationUrban Health ServicesAdultAttitude of Health PersonnelCross-Sectional StudiesFemaleHumansIndiaMaleMiddle AgedSocioeconomic FactorsSurveys and QuestionnairesYoung AdultGood health and wellbeingHealthcare facility utilizationOperational referralOvercrowdingPatient referralStakeholder perception

Identifiers

PMID41168793
PMCPMC12577198

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LicenceCC BY-NC-ND
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