ArticleBMC public health2025
Evaluation of children's needs for creating a child-friendly environment in dental hospitals and strategy study.
Article in BMC public health, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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6 authors.
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Abstract
objectiveThis study aims to provide inputs for creating a child-friendly dental hospital by investigating the satisfaction and needs of children and their parents regarding the current environment of dental hospitals. STUDY
designFirstly, the KJ method was used to construct evaluation indicators. Secondly, need indicators were classified with the Kano model. Thirdly, the weight of need indicators was evaluated using the Analytic Hierarchy Process (AHP) from both expert and user perspectives, thereby determining indicator priorities. Finally, the Kano-AHP model was used to fit indicator weights, and targeted optimization schemes were proposed.
resultsA total of 484 children aged 6-14 and their parents, along with 10 experts, participated in this study. (1) The Kano model shows that 9 Must-be needs are prioritized; 6 Attractive needs can significantly improve satisfaction; 12 One-dimensional needs call for continuous improvement; and 1 Indifferent needs can be postponed. (2) Based on AHP analysis, both experts and users prioritize needs for facilities and physical environment. After the improvement of weight, user needs shifted to equal emphasis on facilities and activities, indicating that the existing environment design can partially meet the must-be needs, with expectations for interactive experiences and emotional design significantly increasing. (3) A design priority sequence has been formed: "construct visual environment and interactive experiences - configure facilities and innovate treatment forms - enhance environmental safety and comfort - sustain advantageous projects". (4) Five design strategies have been proposed.
conclusionFor dental hospitals, it is essential to strike a balance between the renovation of child-friendly environment and the integration of humanized services. The study findings may help designers and clinicians create child-friendly environments in dental hospitals, and provide references for similar dental hospitals to enhance children's visiting experience.
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