ArticleScandinavian journal of caring sciences2025
Attentive Listening and Confirmation Key Aspects in Health Promotion Encounters With Patients in Telephone Counselling.
Article in Scandinavian journal of caring sciences, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
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Who cites it
1 citing paper in PubMed.
- Attentive Listening and Confirmation Key Aspects in Health Promotion Encounters With Patients in Telephone Counselling.Scandinavian journal of caring sciences · 2025Article
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5 authors.
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Abstract
introductionHealth-promoting telephone counselling is a growing but underexplored area of nursing, where district nurses (telenurses) play a key role in supporting patients' health and autonomy without physical presence. While this form of care is widespread, time constraints, emotional strain, and system limitations may challenge telenurses' ability to create meaningful, person-centred encounters. Gaining insight into how telenurses experience health-promoting interactions is essential for improving care quality and support systems. This study contributes new knowledge by exploring the lived experiences of telenurses in such encounters, offering perspectives that can inform education, policy, and practice development.
aimThe study aim was to describe health-promoting encounters with patients in telephone counselling as experienced by telenurses.
methodsA qualitative, phenomenological interview study, grounded in a Reflective Lifeworld Research approach, was conducted with 12 participants in western Sweden.
findingsThe findings comprise one key essence with three constituents. The essence of the phenomenon of health-promoting encounters with patients in telephone counselling as experienced by telenurses involves a moment of confirmation and the creation of a sense of security for the patient. The phenomenon is further described with all its variations and nuances through its three constituents: creation of mutual understanding and meaningfulness, attentiveness to patients in their context, and a calm conversation without stress.
conclusionThe results in this study reveal that telenurses have an intention to create mutual understanding and a sense of security to achieve meaningfulness in the encounter with patients. Confirming the patient through attentive listening and being present in the encounter facilitates a holistic perspective based on the patient as a whole, which is in accordance with a person-centred approach. The results in this study contribute to knowledge in the area of health-promoting encounters with patients in telephone counselling, a topic with limited research.
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