ArticleJournal of gambling studies2025
Are Casinos Responsive To Customers Accessing Information about Self-Exclusion?
Article in Journal of gambling studies, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
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Who cites it
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Corrections and comments
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Authors and funding
6 authors.
Funding
Abstract
Self-exclusion is a promising intervention for reducing gambling behavior and gambling problems. Casino patrons have reported difficulties when requesting information or exercising the option to self-exclude. Employing an audit methodology, a pair of observational studies explored the accessibility of self-exclusion information from casinos within a mid-size metropolitan gambling market. In study 1, investigators telephoned casino customer service numbers and asked about self-exclusion. In study 2, trained research assistants visited those same casinos to ask multiple staff for self-exclusion information. In both studies, questions were asked about general information about self-exclusion, the physical and online materials on self-exclusion, and directions to the physical and online self-exclusion materials. Phone requests for self-exclusion information were found to be inconsistent and unreliable. Casino staff approached at casinos were generally unable to provide information about self-exclusion beyond references to the physical location of the materials in the casino. Across both studies, casino employees could not reliably provide information about self-exclusion over the phone or in person, revealing potential barriers for individuals who may be interested in pursuing self-exclusion.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.