ReviewJournal of health psychology2026
'Not feeling heard' in health care: A critical review of the detrimental effects of poor-quality listening.
Review in Journal of health psychology, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
0 citing papers in PubMed.
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Authors and funding
1 author.
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No grant is acknowledged in the PubMed record.
Abstract
Listening research focuses on the benefits of good-quality listening rather than the detrimental effects of poor-quality listening on the speaker. The aim of this critical review was to identify what is known about the effects of poor-quality listening in the fields of communication, the workplace, and health care, and to synthesize this knowledge to inform research and practice in health care. Based on the evidence, a multidimensional framework is proposed encompassing clients' affective, cognitive, and behavioral reactions to poor-quality listening in health care, along with relational outcomes concerning the client and healthcare professional. This framework proposes three mechanisms underlying client reactions to perceived poor-quality listening-reflection, engagement, and motivation. When healthcare clients feel not listened to, this can have serious, wide-ranging, and cascading effects on their emotions, thoughts, and actions, leading to poor collaboration, poor-quality relationships with healthcare providers, and a lack of person-centered care.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.