Evidence map›Paper›PMID 41098203›Full record

ArticlePEC innovation2025

The development, delivery, and evaluation of novel longitudinal empathy-focused communication skills training at a UK medical school.

Andy Ward, Conor Gilligan, Amber Bennett-Weston, Jeremy Howick

Abstract read
In one paragraph

Article in PEC innovation, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it
0cells of the map it votes in
1citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

  1. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

4 authors.

Andy WardStoneygate Centre for Empathic Healthcare, University of Leicester, Leicester, UK.
Conor GilliganFaculty of Health Sciences and Medicine, Bond University, Robina, Australia.
Amber Bennett-WestonStoneygate Centre for Empathic Healthcare, University of Leicester, Leicester, UK.
Jeremy HowickStoneygate Centre for Empathic Healthcare, University of Leicester, Leicester, UK.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Background: Empathy benefits patients and clinicians, yet medical students' empathy often declines during training. A key factor is that communication skills teaching is rarely empathy-focused, evidence-based, or longitudinal. Aim: To establish principles of best practice for training and curriculum design based on existing literature; audit our existing curriculum; and design and pilot elements of a longitudinal curriculum based on existing evidence and our experience. Methods: We audited the existing curriculum to identify gaps in empathy-focused communication training and compared our findings with systematic review evidence. Students, educators, and patient representatives developed and refined a preliminary curriculum as equal partners in co-production workshops. Results: The audit showed that empathy training was concentrated in the early years, focusing on active listening and rapport-building, with little evidence-based content or longitudinal reinforcement. Co-production workshops generated recommendations, including formative workplace-based assessments with patient feedback, structured home visits during early training, and patient advocacy experiences. A new longitudinal curriculum was developed, embedding advanced empathy skills, evidence-based positive messaging strategies, and integrated assessments throughout the clinical years. Pilot sessions using role-play with "difficult" patients showed that students and tutors better understood empathy in challenging consultations. Discussion and conclusion: We identified and addressed key gaps in empathy training using a systematic, evidence-based, co-produced approach. The resulting curriculum offers a practical, adaptable model for developing lasting empathic communication skills across medical education. Innovation: We developed a replicable model that combines longitudinal home visits, workplace-based empathy assessments with patient feedback, and integration of evidence-based communication strategies throughout the medical curriculum.

Indexed as

AssessmentCommunication skillsCurriculum designEmpathyHealthcareLongitudinal trainingMedical educationMedical students

Identifiers

PMID41098203
PMCPMC12519249

What OpenQuestion holds

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LicenceCC BY-NC-ND
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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.