ArticleHealthcare (Basel, Switzerland)2025
Development and Validation of the Arabic Short Assessment of Patient Satisfaction (Ar-SAPS) in General Practice Clinics of a Tertiary Academic Hospital.
Article in Healthcare (Basel, Switzerland), 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
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1 citing paper in PubMed.
- The patient-doctor relationship questionnaire (PDRQ-9). An overview of 20 years of research and a proposal for normalisation of scores. Systematic review.Frontiers in health services · 2026Review
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9 authors.
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Abstract
BACKGROUND AND
aimPatient satisfaction is a critical indicator of healthcare quality, shaping treatment adherence, continuity of care, and the allocation of resources. The Short Assessment of Patient Satisfaction (SAPS) is a brief, reliable tool that is widely used internationally, but no validated Arabic version currently exists. Therefore, this study aimed to translate, culturally adapt, and validate the SAPS into Arabic for use in primary care clinics.
methodsWe conducted a cross-sectional validation study at general practice clinics of a tertiary academic hospital in Riyadh, Saudi Arabia (June-August 2025). Consecutive Arabic-speaking patients aged 18-80 were recruited post-visit and completed a self-administered electronic survey including the Arabic Short Assessment of Patient Satisfaction (Ar-SAPS), PSQ-18, and PDRQ-9, as well as demographic and visit variables. Psychometric testing included internal consistency, test-retest reliability, construct validity, and factor analysis.
resultsA total of 273 participants enrolled in our study. The Ar-SAPS demonstrated good reliability (Cronbach's α = 0.789; McDonald's ω = 0.882) and moderate test-retest stability (ICC = 0.634,
conclusionThe Ar-SAPS is valid and reliable for use to assess patient satisfaction.
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