ArticleThe Malaysian journal of medical sciences : MJMS2025
The Impact of Provider's Quality of Information System on User Satisfaction and Perceived Net Benefits in Malaysian Public Hospitals.
Article in The Malaysian journal of medical sciences : MJMS, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
2 citing papers in PubMed.
- Evaluation of Raqeem Health Information System in Primary Healthcare Centers in Makkah, Saudi Arabia, Using the DeLone and McLean Information System Success Model.Saudi medical journal · 2026Article
- Unlocking AI Chatbot Potential in Healthcare: Trust-Enhanced DeLone & McLean IS Success Model.Healthcare (Basel, Switzerland) · 2026Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
3 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Background: Hospital Information Systems (HIS) are pivotal in enhancing decision-making, operational efficiency, and patient care. The quality of the provider-supported HIS, particularly in outsourced settings, critically influences user satisfaction and perceived net benefits. This study investigates the impact of provider quality, including system, service, and information quality, on user satisfaction and perceived net benefits in Malaysian public hospitals. Employing the DeLone and McLean Information System Success Model as a theoretical framework, this study also explores the mediating role of user satisfaction. Methods: Structural Equation Modelling using Analysis of Moment Structures (AMOS) was applied to data from 1,376 respondents across six hospitals. Results: The structural model revealed significant direct effects: system quality ( Conclusion: This study highlights the critical mediating role of user satisfaction, providing deeper insights into user interactions in healthcare settings. In addition, it offers valuable contributions to understanding how system quality and service quality impact user satisfaction and perceived net benefits, along with practical recommendations for improving HIS.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.