ArticleJournal of patient-reported outcomes2025
Using personas and journey maps as knowledge translation tools to enhance clinicians' interpretation of PROM scores.
Article in Journal of patient-reported outcomes, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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5 authors.
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Abstract
Patient-reported outcome measures (PROMs) are common tools for assessing patients’ health, disease condition, functional status, well-being, and quality of life that can achieve person-centred care. While PROMs provide valuable numeric scores, they do not capture contextual depth, thereby making it difficult for clinicians to interpret scores in ways that reflect the complexities of individual lived experiences. This commentary introduces personas and journey maps as educational knowledge translation tools to support a more holistic interpretation of PROM data. Personas integrate PROM data with patient narratives to create relatable archetypes that reflect the values, challenges, and priorities of various patient groups. Journey maps, in turn, visually trace patients’ interactions with the healthcare system over time, identifying key events and transitions that influence their experiences. Together, these tools offer clinicians a story-informed framework to interpret PROM data in ways that are grounded in patient experience. Integrating PROM data within personal and temporal contexts can enhance the relevance, empathy, and practical utility of PROMs for person-centred care.
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