ArticleFrontiers in public health2025
Civility behaviour training programme and its influence on staff nurse organisational citizenship: a quasi-experimental study.
Article in Frontiers in public health, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
Background: This study aimed to assess the influence of a civility behaviour training programme on organisational citizenship among nurses in the workplace and to explore various predictors of nurses' knowledge, workplace civility behaviour, and organisational citizenship behaviour. Methods: In 2023, a quasi-experimental study (one-group pre-test/post-test) was conducted. A convenience sample of 115 nurses was selected using the intervention method. The study was carried out at El-Sheikh Zayed Specialised Hospital, which is affiliated with the Ministry of Health and Population in Egypt. The self-administered questionnaires included (1) socio-demographic characteristics, (2) a questionnaire assessing nurses' knowledge about civility behaviour, (3) a questionnaire assessing nurses' levels of civility perception, and (4) a questionnaire assessing nurses' levels of organisational citizenship behaviour (OCB) prior to the implementation of the training programme. Statistical analysis was performed using version 25 of SPSS. Results: A total of 115 nurses were included, with a mean age of 36.24 ± 5.9 years; of them, 59.5% were men, and 55% had 5-10 years of experience. The chi-square test showed highly significant relationships between the citizenship behaviour of nurses and their educational level and attendance at training courses, with Conclusion: The implementation of the civility behaviour training programme had a significant positive impact on the organisational citizenship behaviours of the staff nurses. In addition, the majority of staff nurses had a high perception of workplace civil behaviour and citizenship behaviour after the training programme.
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