Exploring the impact of psychological empowerment on customer orientation through psychological safety: the role of professional commitment as a moderator.

Abstract read

In one paragraph

Article in BMC psychology, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it

0cells of the map it votes in

1citing papers in PubMed

–field-weighted citation impact

1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

Building psychological resources for green organizational citizenship behavior: a broaden-and-build perspective on empowerment, environmental passion, and leaders' emotional intelligence.Frontiers in psychology · 2026
Article

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

1 author.

Wan-Hsien HuSchool of Economics and Management, Sanming University, No. 25, Jingdong Rd., Sanyuan District, Sanming, Fujian, 365004, China. d9732002@gms.ndhu.edu.tw.ORCID http://orcid.org/0000-0001-9386-3072

Funding

Sanming University 23YG09SSocial Science Foundation of the Fujian Province FJ2023T005

6 · The paper itself

Abstract

backgroundThis study, grounded in the Conservation of Resources (COR) theory, presents a framework designed to explore the direct impact of psychological empowerment (PE) on psychological safety (PS) and its indirect influence on customer orientation (CO), all while considering the moderating role of professional commitment (PC).

methodsUsing a convenience sampling method, this study targeted frontline employees working in star-rated hotels in China. Data were collected in two waves, resulting in a total of 189 valid responses. The collected data were then analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the hypothesized relationships among PE, PS, CO, and PC.

resultsThe analysis revealed a positive relationship between PE and CO, which is mediated by PS. Furthermore, the moderating effect of PC was supported: the indirect effect of PE on CO via PS is stronger when PC is high, and significantly weaker when PC is low. This finding highlights the importance of PC in enhancing the influence of PE on CO.

conclusionThis study not only proposes both theoretical and practical implications based on these findings but also discusses the limitations of the research and suggests potential directions for future studies.

Indexed as

Consumer BehaviorEmpowermentPower, PsychologicalAdultChinaFemaleHumansMaleMiddle AgedPsychological SafetyCustomer orientationProfessional commitmentPsychological empowermentPsychological safety

Identifiers

PMID41013650

DOI10.1186/s40359-025-03345-0

PMCPMC12465526

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LicenceCC BY

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.