How perceived goal attainment shapes student satisfaction: the chain mediating roles of competence acquisition, learning, and infrastructure.

Introduction: Student satisfaction is a key indicator of higher education quality, yet the mechanisms linking students' perceived goal attainment to their overall satisfaction remain underexplored. While expectancy-disconfirmation theory (EDT) has traditionally emphasized the gap between expected and actual outcomes, limited research has examined goal attainment as a personal cognitive benchmark within this framework. Drawing on EDT and self-determination theory, this study aimed to investigate how perceived goal attainment influences student satisfaction through the mediating roles of perceived competence acquisition and perceptions of learning and campus life. Methods: A cross-sectional survey was conducted among 2,981 students from 13 Chinese higher education institutions (HEIs). Participants completed validated scales measuring perceived goal attainment, competence acquisition, curriculum and learning, infrastructure and daily life, and satisfaction. Covariates included gender, grade, institution type, and regional development level. Structural equation modeling and bootstrapping (5,000 resamples) were used to test simple and chain mediation models. Results: Perceived goal attainment was positively correlated with satisfaction ( Conclusion: Perceived goal attainment influences student satisfaction both directly and indirectly via competence acquisition and improvements in academic and daily life experiences. By integrating EDT, SDT, and a chain mediation framework, the study highlights competence as a core psychological mechanism. HEIs should prioritize strategies that foster students' sense of competence while optimizing curriculum and campus environments to enhance satisfaction and engagement.