Evidence map›Paper›PMID 40986489›Full record

Observational studyJournal of patient safety2025

Challenges and Opportunities in the Medication Reconciliation Process in an Emergency Department: An Observational Human Factors Study.

Huei-Yen Winnie Chen, Connor Wurst, Tahleen A Lattimer, Noni Setiowati, Ann Bisantz, Robert G Wahler, David M Jacobs, Sharon Hewner, Jennifer Stoll, Sabrina Casucci and 1 more

Abstract readObservational Study
In one paragraph

Observational study in Journal of patient safety, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.

0numbers the graph read from it
0cells of the map it votes in
2citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

2 citing papers in PubMed.

  1. An Underrecognized Problem: Missed and Delayed Carbidopa-Levodopa Administration in Emergency Department Patients With Parkinson's Disease.Academic emergency medicine : official journal of the Society for Academic Emergency Medicine · 2026
    Article
  2. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

11 authors.

Huei-Yen Winnie ChenDepartments of Industrial and Systems Engineering.ORCID 0000-0003-1016-0721
Connor WurstDepartments of Industrial and Systems Engineering.
Tahleen A LattimerCommunication.
Noni SetiowatiDepartments of Industrial and Systems Engineering.
Ann BisantzDepartments of Industrial and Systems Engineering.
Robert G WahlerDepartment of Pharmacy Practice, School of Pharmacy and Pharmaceutical Sciences.
David M JacobsDepartment of Pharmacy Practice, School of Pharmacy and Pharmaceutical Sciences.
Sharon HewnerSchool of Nursing.
Jennifer StollDepartment of Family Medicine, University at Buffalo, SUNY, Buffalo, New York.
Sabrina CasucciDepartments of Industrial and Systems Engineering.
Ranjit SinghDepartment of Family Medicine, University at Buffalo, SUNY, Buffalo, New York.

Funding

University of Buffalo Clinical and Translational Science Institute - Supplement SchulyerUL1TR001412 · NCATS · STATE UNIVERSITY OF NEW YORK AT BUFFALO · PI MURPHY, TIMOTHY F · 2015 to 2024
$33.8M
Integrative Informatics Approach to Predict Readmissions and Improve Outcomes in COPDK23HL153582 · NHLBI · STATE UNIVERSITY OF NEW YORK AT BUFFALO · PI JACOBS, DAVID · 2021 to 2025
$962k
AHRQ HHS R18 HS029122NCATS NIH HHS UL1 TR001412NHLBI NIH HHS K23 HL153582
6 · The paper itself

Abstract

objectivesThis observational study examines challenges and opportunities in the medication reconciliation process within the emergency department (ED). Through a human factors approach, we look to identify barriers and potential improvements for enhancing patient safety during transitions of care for older adults.

methodsAn observational study was conducted in the ED of a large teaching hospital, comprising 32 hours of observation across 12 sessions. Researchers followed pharmacists, nurses, and triage staff, documenting workflows, communication practices, and medication reconciliation processes. Recurring patterns, challenges, and opportunities for improvement were identified through a qualitative analysis.

resultsSystemic barriers to effective medication reconciliation were identified, including fragmented workflows, inconsistent documentation, and usability issues in electronic health records. Challenges were exacerbated by the fast-paced ED environment and frequent interruptions. Pharmacists played a pivotal role in synthesizing diverse information sources to construct accurate medication histories, but their workload often limited their capacity to address broader medication safety concerns. Opportunities for improvement include delegating specific tasks to trained support staff, optimizing electronic health record functionalities, and fostering interdisciplinary collaboration to streamline workflows and reduce errors.

conclusionsMedication reconciliation in the ED is critical for patient safety but faces significant systemic and environmental challenges. Addressing these barriers through enhanced system integration, task delegation, and improved communication protocols could increase efficiency and reduce errors. Further research is needed to evaluate these interventions across diverse ED settings to optimize medication reconciliation processes and improve safety outcomes.

Indexed as

Emergency Service, HospitalMedication ReconciliationCommunicationElectronic Health RecordsErgonomicsHospitals, TeachingHumansMedication ErrorsPatient SafetyWorkflowcognitive workemergency departmenthuman factorsmedication safetypharmacytransitions of care

Identifiers

PMID40986489
PMCPMC12453087

What OpenQuestion holds

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LicenceCC BY-NC-ND
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Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.