ArticleAnnals of family medicine2025
Impact of Pharmacy Technicians on Clinician and Nurse Work Experience in Primary Care.
Article in Annals of family medicine, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Authors and funding
5 authors.
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Abstract
purposeA mixed-methods study was conducted to determine if adding pharmacy technicians to primary care teams relieved clinicians and nurses of prescribing tasks and improved perceptions of administrative burden and quality of care.
methodsA retrospective mixed-methods study using a survey and analysis of electronic health record data was conducted 1 year after deployment of 5 primary care pharmacy technicians in a safety-net group of 11 primary care clinics. Measures included administrative data on pharmacy technician work, survey measures of clinician and nurse ratings of change in administrative burden and impact on patient care, and qualitative responses. Respondants to the survey included 46 physicians, 13 nurse practitioners or physician assistants, and 25 registered nurses (response rate 32%).
resultsIn 1 year, the 5 pharmacy technicians addressed 43,782 medication items (65% refills, 18% medication problem, 17% prior authorizations). Mean ratings among clinicians and nurses for medication access work on a pain point scale of 1 to 10 decreased from 8.3 to 3.6 (
conclusionsPharmacy technicians are an underrecognized asset for team-based primary care, bringing expertise in efficiently managing medication access processes that benefits clinician and nurse work experience, quality of care, and patient access to medications.
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