Evidence map›Paper›PMID 40981235›Full record

ArticlePharmacy (Basel, Switzerland)2025

How Does the Electronic Collection of Patient-Reported Outcomes Improve Patient Engagement in Pharmacy Encounters? A Multi-Method Study.

Bonyan Qudah, Sura AlMahasis, Betty Chewning

Abstract read
In one paragraph

Article in Pharmacy (Basel, Switzerland), 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.

0numbers the graph read from it
0cells of the map it votes in
0citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

0 citing papers in PubMed.

No citing paper in PubMed yet.

4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

3 authors.

Bonyan QudahDepartment of Medicine, University of Wisconsin, Madison, 1685 Highland Ave, Madison, WI 53705, USA.ORCID 0000-0001-8769-6247
Sura AlMahasisDivision of Social and Administrative Sciences, School of Pharmacy, University of Wisconsin, Madison, 777 Highland Ave., Madison, WI 53705, USA.ORCID 0000-0003-1371-7214
Betty ChewningDivision of Social and Administrative Sciences, School of Pharmacy, University of Wisconsin, Madison, 777 Highland Ave., Madison, WI 53705, USA.

Funding

Sonderegger Research Award at the University of Wisconsin-Madison. NA
6 · The paper itself

Abstract

Routine collection of Patient-Reported Outcomes (PROs) can enhance patient-pharmacist communication and identify medication-related concerns. This study aims to explore the influence of RxTalk™, an electronic PRO tool, on patients' attributes and the dynamics of communication. Secondary aims include describing patients' experiences with RxTalk™ and identifying suggestions for improvements. This study is part of a pilot randomized controlled trial in which patients used RxTalk™ in the pharmacy while being observed before they spoke with the pharmacist. Patients' interactions with pharmacists were tape-recorded and analyzed, and patients were interviewed within one week. We integrated data from RxTalk™, patient observations, taped encounters, and interviews to provide a thicker description of patients' experiences with RxTalk™ and its impact on their communication. A total of 70% of patients found RxTalk™ easy to use, and 59% perceived RxTalk™ as very useful to extremely useful. Triangulated findings show that RxTalk™ met patients' social and informational needs, improved their communication skills, and cultivated a sense of privacy to share concerns. Furthermore, RxTalk™ validated the appropriateness of reporting any health concerns, not simply medication concerns. As patients had a positive experience with RxTalk™, pharmacists should consider integrating PRO tools into their daily services to improve patient interactions and quality of care.

Indexed as

community pharmacydigital health interventionsmedication problemspatient-centered communicationpatient-pharmacist communicationpatient-reported outcomesPRO

Identifiers

PMID40981235
PMCPMC12452778

What OpenQuestion holds

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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.