ArticleFrontiers in medicine2025
Bridging the trust gap: the mediating role of patient satisfaction in physician empathy.
Article in Frontiers in medicine, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.
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Who cites it
3 citing papers in PubMed.
- Exploring the Interplay Between Emotions and Medical Decision-Making: Insights from an Empirical Patient-Centred Study.Healthcare (Basel, Switzerland) · 2026Article
- Patient and dental practitioner acceptance of artificial intelligence in dental care: a cross-sectional study in Saudi Arabia's eastern province.Frontiers in oral health · 2026Article
- Bridging the trust divide: identifying and addressing critical gaps in patient-provider communication.Frontiers in psychology · 2025Article
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Authors and funding
3 authors.
Funding
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Abstract
Introduction: To explore the mediating effect of patient-perceived physician empathy on patient trust and patient satisfaction. Methods: The data of 834 outpatients in a top-three hospital in Jiangxi province were collected, and the general data questionnaire, diagnosis and treatment relationship empathy scale, patient trust scale and PDRQ-15 scale were used to investigate the relationship between variables, and the mediation effect was analyzed by process. Results: There was a significant positive correlation between doctors' empathy and patients' trust. Patient satisfaction plays a partial mediating role between perceived physician empathy and patient trust. Physician empathy affects patient trust partly through patient satisfaction. Discussion: On the basis of ensuring the quality of outpatient treatment, hospitals should strive to improve the doctor's visiting ability and service quality, so as to improve the patient's medical experience and satisfaction level, and thus ease the doctor-patient relationship.
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