ArticleThe Saudi dental journal2024
Content analysis of online reviews for dental clinics in Saudi Arabia.
Article in The Saudi dental journal, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Online reviews have become a popular platform for patients to share their valuable comments and experiences. Analyzing these reviews provides insights into patient perspectives regarding the services received, insights that may not be captured through traditional patient surveys. This study aimed to examine the content, prevalence, and distribution of Google reviews for dental clinics in three major cities in Saudi Arabia (SA). An observational study was performed by collecting Google reviews published between January 2022 and January 2024 about dental clinics in SA. Negative reviews were extracted and categorized into six domains and 17 sub-domains based on their content. A total of 34,931 Google reviews were collected, with a predominant majority being positive (61%). Statistically significant higher mean ratings were observed for dental clinics in Jeddah compared to those in other cities. Dammam had a relatively higher number of negative reviews and 1-star ratings. The most commonly cited complaints against dental clinics in SA included bad experiences, poor outcomes, dishonesty or distrust towards dentists, long waiting times, and expensive treatments. Monitoring these reviews is a crucial aspect of quality control, providing valuable insights into review trends and the most prevalent patient concerns faced by dental clinics in SA.
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Registered trials
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