ArticleRheumatology advances in practice2025
What do users want from rheumatology telephone advice lines? A cross-sectional survey with the National Rheumatoid Arthritis Society.
Article in Rheumatology advances in practice, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
Objectives: Telephone advice lines are a key component of National Health Service (NHS) rheumatology services and increased demand poses challenges for users and service providers. To explore the experiences of people using these services we undertook an evaluation survey with the National Rheumatoid Arthritis Society (NRAS). Methods: An online survey, co-designed with people with lived experience, was distributed by NRAS between August and September 2024. The survey collected data on respondent demographics, reasons for contacting advice line services, experiences using the advice line and how services could be improved. Results: A total of 1423 participants completed the survey. The majority were female [ Conclusion: The increasing demand for NHS rheumatology telephone advice line services requires a redesign of current systems to maximize accessibility and manage user expectations.
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