ArticleJACC. Case reports2025
Improving Satisfaction Among Cardiology NPs and PAs by Managing Medical Decision-Making Inbox Workload.
Article in JACC. Case reports, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Authors and funding
2 authors.
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Abstract
backgroundManaging the electronic medical record (EMR) system's inbox workload effectively is important for maintaining provider productivity and well-being. PROJECT RATIONALE: Within a cohort of cardiology nurse practitioners and physician assistants at Mayo Clinic Arizona, it was identified that managing the EMR's inbox messages was the largest contributor to high reports of burnout. Based on this finding, a quality improvement project was developed to evaluate contributing factors, and an intervention of 1 hour per day was dedicated to inbox management. PROJECT SUMMARY: The study measured message volume, turnaround time, time spent on EMR inbox work, and staff satisfaction. Turnaround time improved by 50% initially but increased later in the study. Time spent on inbox work decreased by 23% to 30%, and provider satisfaction significantly improved. TAKE-HOME MESSAGES: In this study, dedicated time for inbox management improved efficiency and provider satisfaction. Future efforts should focus on sustaining these improvements and further optimizing workflows.
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