ArticleFrontiers in psychology2025
Of first impressions, shattered trust, and apology: impact on interpersonal trust and team dynamics.
Article in Frontiers in psychology, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Authors and funding
3 authors.
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Abstract
Introduction: This study aimed to investigate the dynamics of trust formation in the work context. Specifically, the study aims to test how first impressions and new information about a new team member (1) interact to determine interpersonal trust in this person, and (2) influence perceptions of the wider work team. Methods: We present the findings of a preregistered experimental study conducted amongst employees in Northwestern Switzerland ( Results: Contradicting a congruence bias hypothesis, the results showed a sustained positive effect of first impressions (specifically, the impact of apology over denial), demonstrating an additive, rather than multiplicative, positive effect of the new information on (1) perceived trustworthiness and interpersonal trust as well as (2) collaborative culture, perceived performance, and satisfaction with team functioning. Discussion: We highlight theoretical implications for belief updating research and suggest applications for trust interventions in the workplace.
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