ArticleEuropean journal of dental education : official journal of the Association for Dental Education in Europe2026
The Impact of Age and Gender on Patient Grievances in a Dental Academic Setting: A 6-Year Analysis.
Article in European journal of dental education : official journal of the Association for Dental Education in Europe, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
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Who cites it
1 citing paper in PubMed.
- The Impact of Age and Gender on Patient Grievances in a Dental Academic Setting: A 6-Year Analysis.European journal of dental education : official journal of the Association for Dental Education in Europe · 2026Article
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Authors and funding
3 authors.
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Abstract
backgroundUnderstanding patient grievances in dentistry is crucial for improving quality of care and patient-provider relationships.
methodsA six-year study at a University dental clinic analysed all grievances filed by patients to identify associations with patient and provider characteristics, specifically age and gender. Grievances were categorised into clinical treatment, communication, behaviour, scheduling, and billing, and analysed using statistical software to examine demographic and complaint trends.
resultsOf 33 472 patients, 423 (1.26%) filed grievances, with the majority related to clinical treatment and interpersonal interactions. Female and older patients were more likely to file grievances. Older patients were more likely to file grievances against male providers than female providers. No significant relationship was found between grievance type and patient or provider gender. Grievances related to interpersonal interactions were as frequent as those concerning clinical treatment.
conclusionsPatient age and gender influence grievance patterns against dental providers, with female and older patients filing grievances at higher rates. Male providers were more likely to receive grievances from older patients compared to female providers. Grievances related to interpersonal interactions are as frequent as those related to clinical treatment. PRACTICAL IMPLICATIONS: Integrating communication training into dental education and professional development could help reduce patient grievances, particularly those related to interpersonal interactions. Addressing provider-patient dynamics may improve patient satisfaction and overall quality of care.
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