Evidence map›Paper›PMID 40823586›Full record

ArticleFrontiers in medicine2025

Leveraging LLM to identify missed information in patient-physician communication: improving healthcare service quality.

Xingyou Zhou, Eldan Cohen, Xingzuo Zhou, Enid Montague

Abstract read
In one paragraph

Article in Frontiers in medicine, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.

0numbers the graph read from it
0cells of the map it votes in
3citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

3 citing papers in PubMed.

  1. Review
  2. Review
  3. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

4 authors.

Xingyou ZhouDepartment of Mechanical & Industrial Engineering, University of Toronto, Toronto, ON, Canada.
Eldan CohenDepartment of Mechanical & Industrial Engineering, University of Toronto, Toronto, ON, Canada.
Xingzuo ZhouInstitute for Global Health, University College London, London, United Kingdom.
Enid MontagueDepartment of Mechanical & Industrial Engineering, University of Toronto, Toronto, ON, Canada.

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Background and objective: Electronic medical records (EMRs) have significantly changed the dynamics of physician-patient interactions, leading to a shift in communication patterns. Although various studies have developed guidelines for these new dynamics, different EMRs result in different modes of interaction, which can contribute to missed information during clinical encounters. Therefore, this study aims to develop a method that can automate the identification process of missed information to increase patient safety and satisfaction. Methods: A total of 98 transcripts of clinical consultations from two primary care clinics in the United States were used for identifying missed information and patient unsatisfactory factors. We first examine those factors through ordinal logistic regression. Then we leveraged large language model (Phi-3.5) to develop the automation model for identifying missed information of physicians. Results: We show that showing care and empathy to patients ( Conclusion: This study demonstrates the potential of automated analysis using Phi-3.5 to evaluate the identification of communication gaps in physician-patient interactions, ultimately enhancing patient safety and satisfaction. Further research is needed to refine this approach and explore its application across diverse healthcare settings.

Indexed as

automationlarge language model (LLM)missed informationpatient safetypatient satisfaction

Identifiers

PMID40823586
PMCPMC12354348

What OpenQuestion holds

Textmetadata
LicenceCC BY
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.