Evidence map›Paper›PMID 40800591›Full record

ArticleRheumatology advances in practice2025

Adoption and perception of LLM-based chatbots in health care: an exploratory cross-sectional survey of individuals with rheumatic diseases.

Ellen Wang, Justin Smith, Steven Katz, Mena Bishay, Tharindri Dissanayake, Niall Jones, Saurash Reddy, Dalton Sholter, Jason Soo, Carrie Ye

Abstract read
In one paragraph

Article in Rheumatology advances in practice, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.

0numbers the graph read from it
0cells of the map it votes in
1citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

1 citing paper in PubMed.

  1. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

10 authors.

Ellen WangArthritis Consumer Experts, Vancouver, BC, Canada.ORCID https://orcid.org/0000-0001-7080-9946
Justin SmithFaculty of Medicine and Dentistry, Department of Medicine, University of Alberta, Edmonton, AB, Canada.ORCID https://orcid.org/0009-0003-6039-5665
Steven KatzFaculty of Medicine and Dentistry, Department of Medicine, University of Alberta, Edmonton, AB, Canada.ORCID https://orcid.org/0000-0001-6718-1393
Mena BishayFaculty of Medicine and Dentistry, Department of Medicine, University of Alberta, Edmonton, AB, Canada.
Tharindri DissanayakeFaculty of Medicine and Dentistry, Department of Medicine, University of Alberta, Edmonton, AB, Canada.
Niall JonesFaculty of Medicine and Dentistry, Department of Medicine, University of Alberta, Edmonton, AB, Canada.
Saurash ReddyFaculty of Medicine and Dentistry, Department of Medicine, University of Alberta, Edmonton, AB, Canada.
Dalton SholterFaculty of Medicine and Dentistry, Department of Medicine, University of Alberta, Edmonton, AB, Canada.
Jason SooFaculty of Medicine and Dentistry, Department of Medicine, University of Alberta, Edmonton, AB, Canada.
Carrie YeFaculty of Medicine and Dentistry, Department of Medicine, University of Alberta, Edmonton, AB, Canada.ORCID https://orcid.org/0000-0002-9858-5398

Funding

No grant is acknowledged in the PubMed record.

6 · The paper itself

Abstract

Objective: The rapid mainstream uptake of artificial intelligence (AI) technologies, particularly large language model (LLM)-based chatbots, have sparked interest in their potential role in healthcare. Despite technological advancements, little is known about the current utilization of LLM chatbots among individuals with rheumatic diseases. This study aimed to investigate the adoption of and perceptions towards LLM chatbots among individuals with rheumatic disease, along with associated sociodemographic factors. Methods: An exploratory cross-sectional survey was conducted with participants recruited both online, via Arthritis Care Experts' digital and social media platforms, and in person from rheumatology clinics in Edmonton, AB, Canada. Respondents completed an 18-item questionnaire assessing LLM chatbot use for work and in daily life, including for health-related purposes, alongside sociodemographic factors. Chi-squared tests were used to assess crude associations and multivariable logistic regression was used to evaluate the adjusted odds ratios of sociodemographic factors and LLM chatbot use. Results: Of 270 respondents (109 online, 161 in person), 119 (44%) reported using LLM chatbots, with 40 respondents (15%) using them for health-related reasons. LLM chatbots were primarily used for general health queries rather than specific or personal health questions. Younger age and a more liberal political view were associated with LLM chatbot use, while gender, education, income, ethnocultural background and language spoken were not. Conclusion: This study showed that a relevant number of individuals with rheumatic diseases are already using LLM chatbots, including for health-related reasons. These findings should prompt urgent efforts to address accuracy, safety and equity concerns regarding the utilization of LLM chatbots, particularly in the domain of rheumatology.

Indexed as

artificial intelligenceattitudeschatbotspatient experiencerheumatologysurvey

Identifiers

PMID40800591
PMCPMC12342746

What OpenQuestion holds

Textmetadata
LicenceCC BY-NC
Read underepoch 390

Registered trials

None linked

Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.