ArticleBMC health services research2025
Assessing service quality and its impact on patient experience and satisfaction in prosthetics and orthotics: a SERVQUAL-based cross-sectional study.
Article in BMC health services research, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 8 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
8 citing papers in PubMed.
- Cyberspace Supplementary Health Services and Patient Loyalty: The Role of Patient Experience in Saudi Arabia.Healthcare (Basel, Switzerland) · 2026Article
- Determinants of attendant satisfaction with oncology service quality in Tamil Nadu, India: a cross-sectional study.Scientific reports · 2026Article
- Transitioning Towards Quality-of-Care Assessment in Orthotics and Prosthetics Practice.Archives of rehabilitation research and clinical translation · 2026Article
- Patient Satisfaction with Advanced Medical Technology-Based Treatments in Integrative Medicine: A Structural Equation Modeling Approach Among Patients with Chronic Diseases.Healthcare (Basel, Switzerland) · 2026Article
- Assessing Dental Service Quality Using the SERVQUAL Model: A Cross-Sectional Study Among Perspectives of Students, Professors, and Nurses at Kerman School of Dentistry.Health science reports · 2026Article
- Determinants of Patient Satisfaction in a Public University Hospital in Ghana: A Structural Equation Modelling Approach.Health services insights · 2026Article
- Article
- Exploring the Effect of Doctor-Nurse Collaboration on Overall Satisfaction Among the Older Patients: A Moderated Mediation Model of Responsiveness and Environment.Patient preference and adherence · 2026Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
9 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
backgroundService quality plays a crucial role in shaping patient experience and satisfaction in prosthetic and orthotic services. However, limited research has examined the specific impact of SERVQUAL dimensions (Reliability, Assurance, Tangibility, Responsiveness, and Empathy) on patient satisfaction and patient experience in this field. This study aimed to assess the relationships between service quality, patient experience, and satisfaction, providing insights for healthcare improvement.
methodsThis cross-sectional study collected data from 307 patients receiving prosthetic and orthotic care at 14 centers across public, private, military, and NGO-operated facilities. A structured questionnaire based on the SERVQUAL model was administered, measuring patient experience, patient satisfaction, and service quality dimensions using a 5-point Likert scale. Structural equation modelling was conducted using IBM SPSS AMOS 28 to assess direct and indirect relationships among the study variables.
resultsThe findings indicate that Responsiveness, Assurance, and Tangibility were the strongest predictors of patient experience and satisfaction (p < 0.001). Patient experience played a mediating role, reinforcing the importance of effective communication, timely service delivery, and competent care providers. Reliability significantly influenced PS (p < 0.001) but had no impact on PE (p = 0.386), while Empathy did not significantly affect PS (p = 0.311), suggesting that practical aspects such as device functionality and efficiency may be prioritized over emotional considerations in P&O care.
conclusionsThis study highlights the critical role of service quality in shaping patient experience and satisfaction in P&O services. Responsiveness, Assurance, and Tangibility should be prioritized to enhance patient-centered care. Policymakers should focus on standardized training programs, infrastructure improvements, and public-private partnerships to ensure accessible and high-quality P&O services globally. Future research should explore longitudinal effects of service quality on patient outcomes to further optimize healthcare delivery in this field.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.