ArticleJournal of patient experience2025
Understanding Telemedicine: Measuring Beneficiaries' Satisfaction and Key Call Metrics in the Kingdom of Saudi Arabia.
Article in Journal of patient experience, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
1 citing paper in PubMed.
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
7 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Telemedicine has rapidly evolved as an essential element of healthcare delivery in Saudi Arabia. This study explored a current perspective on the extent of utilization and level of beneficiaries' satisfaction with telemedicine services in Saudi Arabia. A descriptive cross-sectional study was conducted in Saudi Arabia from January 2022 to June 2023. It used secondary data on telemedicine services extracted from 937-Medical call center and immediate virtual consultations (IVCs) via the Sehhaty health application, including offered, answered, abandoned, and non-assigned consultations; average talk time (ATT); and average waiting time or speed of answer (ASA). There were 7,481,259 offered calls to 937-Medical call center during the study period. The ASA was 13.2 ± 3.0 s, and the ATT was 2.04 ± 0.31 min. Around 97% of the offered calls were handled in the first half of 2023 with a shorter ASA of 10.5 ± 0.6 s. Most beneficiaries (94.9%) were satisfied with the 937-Medical call center. There were 712,984 offered IVCs during the study period. The ASA was 3.41 ± 1.07 min, and the ATT was 7.3 ± 0.7 min. Most beneficiaries (77.7%) were satisfied with the IVCs. This study provided an updated overview on the use of telemedicine services and beneficiaries' satisfaction via 937-Medical call center and Sehhaty health application in Saudi Arabia between January 2022 and June 2023. 937-Medical call center service could handle about 96% of its received calls. Notably, most health seekers were satisfied with the healthcare services provided via the 937-Medical call center and Sehhaty health application.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.