SynthesisBMC health services research2025
Patient satisfaction with pharmacy services and associated factors in Ethiopia: a systematic review and meta-analysis.
Synthesis in BMC health services research, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 4 papers.
What it found
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The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
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Who cites it
4 citing papers in PubMed.
- Translation, cross-cultural adaptation and initial psychometric evaluation of the Indonesian PSPSQ 2.0 in community pharmacies and public primary healthcare centres.Exploratory research in clinical and social pharmacy · 2026Article
- Patient Satisfaction With Auditable Pharmaceutical Transactions and Services: A Cross-Sectional Study at Bule Hora University Teaching Hospital, Ethiopia.Health science reports · 2026Article
- Time-Motion Analysis of Patient Flow in a Family Medicine Department of a Tertiary Care Hospital in Lahore.Pakistan journal of medical sciences · 2026Article
- Pharmaceutical Care Through Women's Eyes: Insights from a Cross-Sectional Study in Jordan.Patient preference and adherence · 2026Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
introductionPatient satisfaction reflects the discrepancy between anticipated and actual healthcare service delivery, serving as a pivotal metric for strategic healthcare decision-making. This systematic review and meta-analysis aimed to assess the magnitude of patient satisfaction with pharmacy services and its determinants in Ethiopia.
methodsA systematic search was performed across multiple electronic databases, including PubMed, Hinari, Semantic Scholar, EMBASE, Scopus, Web of Science, and Google Scholar, to identify both published and unpublished relevant studies. Methodological quality and risk of bias were assessed using the Joanna Briggs Institute (JBI) critical appraisal tools and in accordance with the PRISMA 2020 guidelines. Statistical analyses were conducted using Stata version 17.
resultsIn total, 19 articles were included in the qualitative synthesis, of which 11 were selected for the quantitative analysis. The pooled prevalence of patient satisfaction with pharmacy services in Ethiopia was 56% (95% CI: 50-62), with significant associations observed with sociodemographic, socioeconomic, provider communication, and healthcare facility-related factors.
conclusionApproximately 40% of patients expressed dissatisfaction with pharmacy services, underscoring significant systemic deficiencies. To improve healthcare quality, policymakers and healthcare administrators should prioritize the optimization of pharmacy service delivery by implementing evidence-based interventions targeting the key contributing factors identified in this study.
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