ArticleJournal of immigrant and minority health2025
Volunteerism and Cultural Competence: A Qualitative Study of Tzu Chi's Immigrant Healthcare Model.
Article in Journal of immigrant and minority health, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
Despite growing immigrant populations, healthcare systems often fail to address linguistic and cultural barriers, necessitating models like Tzu Chi's volunteer-driven approach. This qualitative study examines how cultural competence and volunteerism enhance healthcare delivery for immigrants at the Tzu Chi Boston Service Center, a volunteer-driven organization serving diverse urban communities. Through thematic analysis of 17 semi-structured interviews, five participant observations, and 22 documents, the study explores the effectiveness of this model. Three key themes were developed: cultural competence with language services fosters trust and equity; community-based, tailored care enhances accessibility; and compassionate, holistic support promotes well-being. Volunteers' multilingual skills and cultural sensitivity bridge linguistic and cultural divides, while community-embedded services address intersectional barriers like poverty and isolation. Tzu Chi's model, grounded in Buddhist compassion, adapts to Chinese, Latino, and African immigrants, offering a scalable framework for multicultural settings. These findings advocate integrating cultural competence and volunteerism into healthcare policies to reduce disparities and ensure equitable care for immigrant populations.
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