ArticleJournal of patient experience2025
Patient Satisfaction and Loyalty: Key Drivers of Positive Word-of-Mouth in Dental Primary Care Within Jeddah First Health Cluster, Saudi Arabia.
Article in Journal of patient experience, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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7 authors.
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Abstract
This study evaluates patient satisfaction with dental services provided in public primary care clinics within the Jeddah First Health Cluster, Saudi Arabia. A cross-sectional survey was conducted in the second half of 2024 across 7 public dental clinics in Jeddah First Health Cluster, Saudi Arabia. A structured, validated questionnaire assessed satisfaction across key service domains. Convenience sampling was used. A total of 421 patients (aged ≥ 12) participated. Ethical approval was granted, and informed consent was obtained verbally. A total of 421 patients participated, with the majority reporting high overall satisfaction (M = 4.51, SD = 0.45). Loyalty indicators were notably strong: intention to return (M = 4.69, SD = 0.51) and willingness to recommend the clinic (M = 4.54, SD = 0.54). Regression analysis identified meeting patient expectations (β = 0.65,
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