ArticleBMC health services research2025
Determinants of patient satisfaction among outpatients with chronic illnesses in the region of medina, Saudi Arabia: a cross-sectional study.
Article in BMC health services research, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
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Who cites it
6 citing papers in PubMed.
- Client satisfaction and associated factors with the health care services in Central Ethiopia, 2025: facility-based comparative cross-sectional study.BMC public health · 2026Article
- Prioritizing Nursing Care Improvements in Chronic Disease Outpatients: A Cross-Sectional Study Based on SERVQUAL and Kano Models.Patient preference and adherence · 2026Article
- Determinants of patients' satisfaction with health-care services: the role of patient demographics and individual factors.African health sciences · 2025Article
- Psychometric Properties Assessment and Determinants of the Health Services OutPatient Experience (HSOPE) Among Chinese Outpatients: A Cross-Sectional Study.Patient preference and adherence · 2025Article
- Exploring Patient Satisfaction and Determinants in VIP Outpatient: A SERVQUAL-Based Latent Class Analysis.Patient preference and adherence · 2025Article
- Evaluating the impact of the Hospital Information System (HIS) on staff performance in teaching hospitals of Kerman, Iran.Digital healthArticle
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Authors and funding
13 authors.
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Abstract
introductionPatient satisfaction is important for chronic care quality; however limited evidence exists regarding satisfaction patterns and demographic predictors among outpatients with chronic illnesses in Saudi Arabia. This study investigated patient satisfaction levels and identified demographic factors affecting satisfaction in chronic care settings.
methodsA cross-sectional survey was conducted among 397 outpatients with chronic illnesses attending healthcare facilities in Medina, Saudi Arabia (August-September 2024). The validated Patient Satisfaction Questionnaire Short Form (PSQ-18) was administered electronically in Arabic and English. Demographic predictors were analyzed using ordinal logistic regression with satisfaction tertiles. Doctor-patient interaction correlations were assessed using Spearman coefficients.
resultsParticipants included 213 females (53.6%) and 184 males (46.4%), with median age 45 years. Overall PSQ-18 satisfaction score was 64.4% of maximum possible. Age was the primary satisfaction predictor, with patients aged 45-60 years showing 2.31 times higher odds of superior satisfaction compared to younger patients (18-30 years, P-value = 0.010). Doctor-patient interaction measures showed strong correlations with overall satisfaction: physical comfort (ρ = 0.635), respect and empathy (ρ = 0.602), and comfort asking questions (ρ = 0.500, all P-value < 0.001). Gender and employment status showed no significant associations with satisfaction levels. Accessibility and convenience scored lowest (60% satisfaction), while interpersonal manner, communication, and financial aspects achieved highest scores (70% satisfaction).
conclusionsAge-appropriate care delivery and enhanced doctor-patient interactions represent the most promising targets for improving chronic care satisfaction. Healthcare systems should prioritize interpersonal care training and accessibility improvements to optimize patient experiences across all age groups.
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