The impact of perceived workload on nurse presenteeism and missed nursing care: the mediating role of emotional intelligence and occupational stress.

backgroundNurses are the core workforce responsible for coordinating and delivering patient care, playing a critical role in ensuring patient safety and enhancing healthcare quality. However, when confronted with multiple patient demands, scarce medical resources, and heavy workloads, nurses' subjective perceptions of workload may trigger specific psychological response mechanisms, which in turn negatively affect their work status and nursing behavior.

aimThis study aimed to explore the impact of nurses' perceived workload on missed nursing care and presenteeism, and to examine the mediating roles of occupational stress and emotional intelligence in these relationships.

methodsA cross-sectional study design was employed. Between May and October 2024, 730 questionnaires were distributed, with 706 valid responses collected, resulting in an effective response rate of 96.7%. Descriptive statistics and Pearson correlation analyses were conducted using SPSS 27.0. Structural equation modeling was performed using AMOS 25.0, and mediation effects were tested via the bootstrap method.

resultsThe results showed that nurses' perceived workload was not directly associated with missed nursing care(β = 0.04, P>0.05) or presenteeismββ = 0.13, P>0.05). However, occupational stress played a significant mediating role in the relationship between perceived workload and missed nursing care (PW → OS, β = 0.96, P < 0.001; OS → MNC, β = 0.59, P < 0.001), as well as in the relationship between perceived workload and presenteeism (PW → OS, β = 0.96, P < 0.001; OS → PRE, β = 0.55, P < 0.001). Similarly, emotional intelligence served as a significant mediator in the relationship between perceived workload and missed nursing care (PW → EI, β = -0.56, P < 0.001; EI → MNC, β = -0.25, P < 0.001), and also in the relationship between perceived workload and presenteeism (PW → EI, β = -0.56, P < 0.001; EI → PRE, β = -0.13, P < 0.001).

conclusionsNurses' perceived workload does not directly lead to missed nursing care or presenteeism; rather, it mainly influences their work status and nursing behavior indirectly through either occupational stress or emotional intelligence. IMPLICATIONS FOR NURSING MANAGEMENT: When optimizing the work environment and human resource allocation, nursing managers should not only focus on the distribution of objective workload but also pay close attention to nurses' perceived workload and the development of their psychological coping mechanisms.