ArticleFrontiers in medicine2025
Navigating the patient experience in primary healthcare clinics in the eastern province of Saudi Arabia: a secondary analysis study.
Article in Frontiers in medicine, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.
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Who cites it
3 citing papers in PubMed.
- A data-driven life cycle cost model for tender evaluation of metro pantograph carbon strips.Scientific reports · 2026Article
- Regional variations in inpatient satisfaction: a nationwide analysis of ministry of health hospitals in Saudi Arabia.Frontiers in public health · 2026Article
- Three-year trends and seasonal variation in patient satisfaction with primary health care services in Saudi Arabia: results from the national patient experience measurement program (2022-2024).Frontiers in public health · 2025Article
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Authors and funding
4 authors.
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Abstract
Background: The patient experience is a critical indicator of healthcare quality, particularly in primary healthcare centers (PHCCs). Understanding patients' perceptions is essential for improving service delivery and achieving patient-centered care. Despite healthcare reforms in Saudi Arabia, research on patient experiences in PHCCs in the Eastern Province remains limited. Objective: This study aims to analyze patient experience trends in PHCCs within the Eastern Health Cluster of Saudi Arabia, identifying factors influencing satisfaction levels. Methods: A secondary analysis was conducted using patient experience data from the Ministry of Health's Press Ganey survey. Data from 81,211 completed surveys collected between 2022 and 2023 were analyzed. The survey assessed seven domains of patient experience, and statistical tests, including Results: The overall patient experience score was 85.4%, with the highest satisfaction in the registration process (88.6%) and the lowest in the "moving through" domain (79%). Elderly patients (>65 years) reported higher satisfaction compared to younger adults (18-34 years) ( Conclusion: The patient experience in PHCCs within the Eastern Health Cluster has improved over time, reflecting ongoing healthcare reforms. However, disparities exist across demographic groups and health networks. Addressing patients' concerns about wait times and service flows is necessary to enhance satisfaction. Future research should explore qualitative aspects of the patient experience and assess interventions to improve healthcare accessibility and equity.
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