ArticleBMC health services research2025
Facilitators, barriers, and recommendations for the implementation of a digital-based case management program: the perspective of Portuguese stakeholders.
Article in BMC health services research, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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Abstract
backgroundPopulation aging has led to an increase in chronic conditions, highlighting the need for new healthcare models. Digital tools can increase accessibility and promote universal healthcare coverage. This study aimed to identify facilitators, barriers, and recommendations for implementing a digital-based case management (CM) program.
methodsA qualitative descriptive design was used, employing the eDelphi method to gather insights from stakeholders. The process involved two rounds of data collection and a third round of consensus assessment, with responses processed and analysed in Excel.
resultsThis study involved 12 experts, mostly females, aged 41-50 years, with diverse health sector experience. Key concerns included digital literacy and insufficient investment in digital infrastructure, while the importance of digital training was emphasised. Consensus was achieved, with over 70% agreement among participants.
conclusionsThe findings offer a clear framework for developing a CM program using digital tools, aligning with literature and current projects.
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