ArticleEmergency medicine Australasia : EMA2025
Staff and Referrer Experiences and Challenges With a New Emergency Department Avoidance Service for Older People: A Qualitative Study.
Article in Emergency medicine Australasia : EMA, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 1 paper.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
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Who cites it
1 citing paper in PubMed.
- Staff and Referrer Experiences and Challenges With a New Emergency Department Avoidance Service for Older People: A Qualitative Study.Emergency medicine Australasia : EMA · 2025Article
Corrections and comments
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Authors and funding
4 authors.
Funding
Abstract
objectiveThe traditional emergency department (ED) is not well suited to older people's urgent, but non-life-threatening, care needs. The Complex And Restorative CentrE (CARE) is a new service established in Adelaide (South Australia) designed to provide urgent care for older people and to reduce ED presentations for this population group. This study explores staff and referrer experiences of the service and identifies potential challenges for future sustainability and scale-up.
methodsSemi-structured interviews with CARE staff and service referrers were conducted. Transcripts were analysed inductively using a thematic approach.
resultsA total of 13 CARE staff members and five referrers took part. While the service was well perceived, in- and outbound referral processes, and its small size were identified as areas in need of addressing to support sustainability. Specifically, key considerations were 'streamlining referral and intake processes', 'care planning and optimising bed availability' and 'acute care access gaps'.
conclusionsOur findings emphasise how quality improvement initiatives, informed by staff and patient feedback, can drive necessary adjustments to enhance service user and stakeholder satisfaction. Our study has provided insights that can help guide CARE and similar programmes in evolving to meet growing urgent care needs for older populations, improve patient outcomes, and support long-term viability in healthcare systems.
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