Evidence map›Paper›PMID 40562889›Full record

ArticleJournal of general internal medicine2026

Outreach Assessment for Social Health Needs in Patients with Multiple Chronic Conditions: Qualitative Study of Patient Experience.

James D Ralston, Kathy S Gleason, Elizabeth A Bayliss, Karen Estacio, Luesa Healy, Erika Holden, Jodi McCloskey, Ilana Peterson, Lisa Shulman, Tobie Taylor-McPhail and 2 more

Abstract readMulticenter Study
In one paragraph

Article in Journal of general internal medicine, 2026. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.

0numbers the graph read from it
0cells of the map it votes in
2citing papers in PubMed
–field-weighted citation impact
1 · What the graph read from it

What it found

Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.

The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.

2 · The registry

The trial behind it

Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.

Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.

3 · Its place in the literature

Who cites it

2 citing papers in PubMed.

  1. Article
  2. Article
4 · The record

Corrections and comments

PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.

5 · Who and what money

Authors and funding

12 authors.

James D RalstonKaiser Permanente Washington Health Research Institute, Kaiser Permanente Washington, 1730 Minor Avenue, Suite 1360, Seattle, WA, 98101-1466, USA. James.D.Ralston@kp.org.ORCID 0000-0001-6317-7987
Kathy S GleasonInstitute for Health Research, Kaiser Permanente Colorado, Aurora, CO, USA.
Elizabeth A BaylissInstitute for Health Research, Kaiser Permanente Colorado, Aurora, CO, USA.
Karen EstacioDivision of Research, Kaiser Permanente Northern California, Pleasanton, CA, USA.
Luesa HealyKaiser Permanente Washington Health Research Institute, Kaiser Permanente Washington, 1730 Minor Avenue, Suite 1360, Seattle, WA, 98101-1466, USA.
Erika HoldenKaiser Permanente Washington Health Research Institute, Kaiser Permanente Washington, 1730 Minor Avenue, Suite 1360, Seattle, WA, 98101-1466, USA.
Jodi McCloskeyDivision of Research, Kaiser Permanente Northern California, Pleasanton, CA, USA.
Ilana PetersonDivision of Research, Kaiser Permanente Northern California, Pleasanton, CA, USA.
Lisa ShulmanKaiser Permanente Washington Health Research Institute, Kaiser Permanente Washington, 1730 Minor Avenue, Suite 1360, Seattle, WA, 98101-1466, USA.
Tobie Taylor-McPhailInstitute for Health Research, Kaiser Permanente Colorado, Aurora, CO, USA.
Connie S UratsuDivision of Research, Kaiser Permanente Northern California, Pleasanton, CA, USA.
Richard W GrantDivision of Research, Kaiser Permanente Northern California, Pleasanton, CA, USA.

Funding

AHRQ HHS R18 HS027343AHRQ HHS R18HS027343
6 · The paper itself

Abstract

backgroundUnmet social needs are common among individuals with multiple chronic health conditions (MCC).

objectiveTo evaluate the acceptability of proactive outreach to assess and follow up on social health needs among patients with MCC.

designQualitative study using semi-structured interviews.

participantsWe interviewed 25 patients with 2 or more chronic health conditions in three integrated care settings in Washington, Colorado, and California that experienced proactive outreach offering assessment and follow-up for social health risks. All patients had a higher likelihood of social health risks based on a predictive model using health plan and electronic health record data. Patients received initial outreach from clinical pharmacists at the Northern California site, licensed practical nurses in primary care at the Washington site, and Community Specialists at the Colorado site. APPROACH: Transcripts were analyzed using a mixed deductive and inductive thematic approach informed by the Theoretical Framework of Acceptability. KEY

resultsMean age across the groups was 66 years. We identified five themes common across all three healthcare sites. Participants appreciated the outreach, stating they felt understood and cared for by their providers; recognized how their social needs were intertwined with their physical and mental health; and found that uncomfortable social health conversations were easier with known healthcare providers. Assessment of social health needs and referral to community resources provided some participants with hope that their needs would be met, while others felt discouraged by prior experience. Following referral to community resources, participants had uneven experiences receiving resources to address their needs.

conclusionsOur results suggest proactive outreach by healthcare team members to assess and address social health needs is valued by patients with MCC despite challenges with accessing some social health resources. Future work is needed to support access to community resources and evaluate the outcomes of outreach to those with MCC who have social needs.

Indexed as

Multiple Chronic ConditionsNeeds AssessmentAdultAgedAged, 80 and overCaliforniaColoradoFemaleHumansMaleMiddle AgedQualitative ResearchMultiple chronic conditionsPopulation health managementSocioeconomic disparities in health

Identifiers

PMID40562889
PMCPMC12894594

What OpenQuestion holds

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Registered trials

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Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.