ArticleJMIR human factors2025
Driving and Restraining Forces in the Implementation of Information Systems in the Public Sector: Scoping Review.
Article in JMIR human factors, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
3 citing papers in PubMed.
- User Experiences of Electronic Controlled Substance Surveillance Among Health Care Professionals in a Large Academic Hospital: Cross-Sectional Survey.Journal of medical Internet research · 2026Article
- Clinical Decision Support for Digital Dietary Counseling Under GLP-1 Receptor Agonist Therapy: Convergent Mixed Methods Usability and Treatment Satisfaction Pilot Study of the Personalized Nutrition Advisor.JMIR formative research · 2026Article
- Attitudes towards electronic health records and attending training among licensed practical nurses: a cross-sectional survey study.BMC nursing · 2026Article
Corrections and comments
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Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Background: Public sector organizations increasingly adopt information systems (ISs) to improve economic efficiency, service quality and overall adaptability. These projects represent substantial financial investments, making their success critical for organizational performance and societal impact. Objective: This scoping review aimed to identify the driving and restraining forces influencing IS implementation in public sector organizations and to explore strategies that support successful change processes. Methods: A total of 25 peer-reviewed articles were analyzed using Lewin's change theory to categorize and interpret driving and restraining forces. In addition, the narrative emerging from previous research on IS implementation was examined to explore how previous research portrays the success of IS implementation processes. Results: The findings highlight that IS implementation is influenced by 6 domains: organizational practices and challenges, technological factors and barriers, management practices and issues, change project factors and challenges, end user factors and concerns, as well as institutional factors and barriers. Key driving forces include leadership support, stakeholder involvement and system usability, while restraining forces encompass user resistance, technical challenges, and organizational silos. Conclusions: Despite the challenges, IS implementation offers significant opportunities for improving public sector operations and societal outcomes. Addressing restraining forces and leveraging driving forces is essential for achieving sustainable digital transformation. This study provides actionable insights for future IS implementation in the public sector.
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Registered trials
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