ArticleTourism and hospitality research : the Surrey quarterly review2023
Robot-delivered tourism and hospitality services: How to evaluate the impact of health and safety considerations on visitors' satisfaction and loyalty?
Article in Tourism and hospitality research : the Surrey quarterly review, 2023. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Who cites it
3 citing papers in PubMed.
- Robots in travel clinics: building on tourism's use of technology and robots for infection control during a pandemic.Tropical diseases, travel medicine and vaccines · 2023Review
- The trinomial health, safety and happiness promote rural tourism.BMC public health · 2023Article
- Statistical analysis of the impacts of COVID-19 pandemic on the small and large-scale tourism sectors in developing countries.Environment, development and sustainability · 2023Article
Corrections and comments
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Due to the COVID-19 epidemic, visitors' worries about health and safety in tourist destinations have become paramount. Consequently, this research aims to evaluate the impact of health and safety considerations on visitors' satisfaction. It also examines the influence of health consciousness and satisfaction on visitors' willingness toward robot-delivered tourism and hospitality services usage and the impact of destination healthcare system and satisfaction on loyalty intentions. Applying a quantitative-based methodology, 650 responses were collected from domestic tourists visiting Egyptian tourism destinations using multiple non-probability sampling techniques. Using PLS-SEM, the results articulated that emotional well-being, perceived safety, and perceived green image positively impacted visitors' satisfaction, which in turn, positively affected their willingness toward service robot's usage and loyalty. Tourists' health consciousness also positively affected their satisfaction and intentions to use robot-delivered services. Additionally, destination healthcare system significantly influenced visitors' satisfaction and loyalty intentions. Theoretical and managerial contributions as well as future research are outlined.
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Registered trials
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