ArticleJournal of contingencies and crisis management2021
The role of communication transparency and organizational trust in publics' perceptions, attitudes and social distancing behaviour: A case study of the COVID-19 outbreak.
Article in Journal of contingencies and crisis management, 2021. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 26 papers.
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Who cites it
26 citing papers in PubMed.
- How to shore up trust during the "cold-period" between pandemics - closing the public trust gap in pandemic preparedness frameworks.Global health action · 2026Article
- A global assessment of the level of trust in information sources and adherence to COVID-19 related preventive health behaviors: cross-sectional survey study.BMC public health · 2026Article
- Mapping risk communication practices in public health emergencies: a scoping review and comparison with Italian regional pandemic plans.BMC public health · 2026Article
- Factors associated with perceptions of science communication in Latin America during the COVID-19 pandemic.Frontiers in public health · 2026Article
- Guiding the Way: Organizational Transparency as a Statistical Mediator in the Association Between Quantum Leadership and Organizational Readiness for Change Among Nurses.Journal of nursing management · 2026Article
- Article
- Barriers and facilitators in implementing evidence-based practice: a parallel cross-sectional mixed methods study among nursing administrators.BMC nursing · 2025Article
- The mediating role of health literacy in the relationship between trust in public health authorities and distrust in health systems.BMC public health · 2025Article
- Communications enhance sustainable intentions despite other ongoing crises.Sustainability science · 2024Article
- Identifying the determinants of face mask disposal behavior and policy implications: An application of the extended theory of planned behavior.Resources, conservation & recycling advances · 2023Article
- Lockdown, information quality, and political trust: An empirical study of the Shanghai lockdown under COVID-19.International review of administrative sciences · 2023Article
- Exploring the Role of Infodemics in People's Incompliance with Preventive Measures during the COVID-19 in Conflict Settings (Mixed Method Study).Healthcare (Basel, Switzerland) · 2023Article
- Preference and Willingness to Pay for the Regular COVID-19 Booster Shot in the Vietnamese Population: Theory-Driven Discrete Choice Experiment.JMIR public health and surveillance · 2023Article
- Association among Doctor-Patient Communication, Trust, and Patients' Negative Stereotypes for Healthcare Professionals during COVID-19: A Cross-Sectional Study.Journal of nursing management · 2023Article
- Public health communication in Canada during the COVID-19 pandemic.Canadian journal of public health = Revue canadienne de sante publique · 2022Article
- A social identity approach to COVID-19 transmission in hospital settings.Journal of applied social psychology · 2022Article
- Helping the science speak for itself: lessons learned developing video summaries for a precision medicine and health disparities collaborative.Personalized medicine · 2022Article
- The Association of Social Emotions, Perceived Efficiency, Transparency of the Government, Concerns about COVID-19, and Confidence in Fighting the Pandemic under the Week-Long Lockdown in Shenzhen, China.International journal of environmental research and public health · 2022Article
- Building trust in research through information and intent transparency with health information: representative cross-sectional survey of 502 US adults.Journal of the American Medical Informatics Association : JAMIA · 2022Article
- Guiding employees through the COVID-19 pandemic: An exploration of the impact of transparent communication and change appraisals.Journal of contingencies and crisis management · 2022Article
Corrections and comments
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Authors and funding
2 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Integrating social cognitive theory and public relations literature, this study examines the effectiveness of organizations' transparent communication in building public trust and encouraging health-protection behaviours (i.e. social distancing) during a pandemic, that is, the COVID-19 outbreak. Three aspects of transparent communication are investigated, namely information substantiality, accountability and participation. Results of an online survey of American citizens show that during the early stage of COVID-19, information substantiality by state governments and health institutes (e.g., the Centers for Disease Control and Prevention) increases publics' trust, which positively influences their perceived risks, behavioural control and subjective norms. The participation of health institutes, rather than state governments, significantly increases public trust, whereas accountability has no effects. Individuals' perceptions and attitudes towards social distancing predict their social distancing behaviour during the outbreak. Theoretical and practical implications are discussed.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.