ArticleHealthcare (Basel, Switzerland)2025
"Divergent Needs and the Empathy Gap": Exploring the Experience of Workplace Violence Against Nurses Employed in the Emergency Department.
Article in Healthcare (Basel, Switzerland), 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
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Who cites it
6 citing papers in PubMed.
- De-Escalation in United Kingdom Inpatient Mental Health Care: A Structured Critical Narrative Synthesis of People, Capability and Context.International journal of mental health nursing · 2026Review
- Prevalence of aggression and its associated factors among medical sciences students.Discover mental health · 2026Article
- Relationships between professional value and workplace violence among healthcare workers: an empiricle study from China.Frontiers in medicine · 2026Article
- Workplace Violence, Self-Perceived Resilience and Associations with Turnover Intention Among Emergency Department Nurses: A Cross-Sectional Study.Healthcare (Basel, Switzerland) · 2025Article
- The positive effect of perceived social support and moral resilience between moral injury and health-related productivity loss among emergency nurses.Frontiers in public health · 2025Article
- Professional Experience, Perceived Overcrowding, and Workplace Violence Exposure Among Emergency Healthcare Professionals: A Cross-Sectional Study.SAGE open nursingArticle
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Authors and funding
3 authors.
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Abstract
BACKGROUND/
objectivesViolence in healthcare settings, especially in emergency departments (ED), remains an important public health issue worldwide. Thus, additional insight into the effect of these incidents into nurses' professional attitudes, their work life and related implications to patient safety issues may be valuable. We investigated ED nurses' living experience of exposure to workplace violence by healthcare service users, with focus on the impact on them.
methodsFollowing a qualitative study design, data were collected (January-June 2024) through semi-structured interviews with open-ended questions and were analyzed according to an inductive, content analysis approach. Participants provided informed consent, and data collection continued until theoretical saturation was reached.
resultsThe sample included six nurses. Various forms of workplace violence and its psychological, social, and professional consequences were identified. Violence was more frequently perpetrated by patients' relatives, with verbal aggression being the most common form. A fundamental divergence in needs and expectation between patients and their family members/caregivers, on one side, and participants, on the other, revealed a pronounced empathy gap. Each group remained focused on its own priorities while struggling to recognize or accommodate others' perspectives. This lack of mutual understanding contributed to tension that, in some cases, escalated even into physically violent incidents against the participants. A similar gap was identified between the participants' needs and administrators' attitudes and related policies. The failure of administrative measures to bridge this gap was described as a crucial factor in further escalating conflicts and tension in the ED.
conclusionsFurther research on quality improvement projects, including all stakeholders, aiming to enhance empathy in all parties involved is proposed.
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