ArticleAMIA ... Annual Symposium proceedings. AMIA Symposium2024
Towards Optimizing LLM Use in Healthcare: Identifying Patient Questions in MyChart Messages.
Article in AMIA ... Annual Symposium proceedings. AMIA Symposium, 2024. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 2 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
2 citing papers in PubMed.
- A scoping review of studies on secure messaging through patient portals: persistent challenges and potential solutions.npj health systems · 2026Article
- Overview of RAG-based and LLM-based approaches to personalization in healthcare AI applications.Frontiers in artificial intelligence · 2026Review
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
6 authors.
Funding
Abstract
The volume of patient-provider messages is on the rise, and Large Language Models (LLMs) can potentially streamline the clinical messaging process, but their success hinges on triaging messages they can optimally address. In this study, we analyzed Electronic Health Records with over 4 million messages exchanged between patients and providers to characterize the utility of using LLMs for messages containing knowledge questions. We implemented a rule-based Syntactic Question Detector as a triage tool, and we evaluated it on 500 messages. The interrater reliability metrics and comparison with LLMs show the difficulty of detecting questions due to the informal text and implicit requests. Our results show that 25% of MyChart messages with questions do not have a response from the clinical team. This paper provides insights into the challenges of real-world data, highlights the importance and non-triviality of detecting questions, and suggests a pipeline for LLM use in healthcare.
Indexed as
Identifiers
40417557PMC12099336What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.