ArticleFrontiers in digital health2025
Efficient patient care in the digital age: impact of online appointment scheduling in a medical practice and a university hospital on the "no-show"-rate.
Article in Frontiers in digital health, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
6 citing papers in PubMed.
- Digital Health Revolution in Saudi Arabia: A Narrative Review of Healthcare Transformation.Healthcare (Basel, Switzerland) · 2026Review
- Intelligent Patient Appointment Schedules.Healthcare (Basel, Switzerland) · 2026Article
- Psychometric evaluation of acceptability, appropriateness, and feasibility measures for a students' online health appointment system in a university hospital in Ghana.Implementation science communications · 2026Article
- Factors Influencing Healthcare-Seeking Preferences Among Patients in County Medical Consortium in China: A Discrete Choice Experiment.Patient preference and adherence · 2026Article
- Article
- Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
8 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Background: Online appointment scheduling (OAS) increases patient satisfaction and enables more efficient care. Method: A retrospective study in an ophthalmology practice and an ophthalmology university hospital. Over 20 months, all booked practice-appointments before and after OAS implementation were recorded. Rates of cancellations/rescheduling and unexcused absences ("no-shows") were compared. During the same period, OAS usage, no-show rates, and related factors were analyzed in the hospital. Results: During the observation period, 16,894 appointments were booked in the practice and 81,173 in the hospital. In both, the rate of appointments scheduled via OAS increased continuously, with an average rate of 22.8% in the practice and 7.2% in the hospital. The no-show rate in the practice was lower for appointments booked online compared to those booked offline (median (x¯) 1.8% vs. 5.9%, Conclusion: OAS improves flexibility and resource use in the practice. In the hospital, SMS reminders mostly reduce no-shows, prompting development of a comprehensive reminder model.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.