ArticleJournal of general internal medicine2025
Veterans' Experiences with COVID-19 and How Providers Can Shape Care and Perception with Empathy.
Article in Journal of general internal medicine, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. It is linked to trial NCT04628039 (Chronic Lung Disease and COVID-19), which is not on this map. Not yet cited in PubMed.
What it found
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Chronic Lung Disease and COVID-19: Understanding Severity, Recovery and Rehabilitation Needs (LAUREL Study)
Who cites it
0 citing papers in PubMed.
No citing paper in PubMed yet.
Corrections and comments
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Authors and funding
6 authors.
Funding
Abstract
backgroundThe COVID-19 pandemic challenged healthcare systems like the Department of Veterans Affairs (VA) to pivot to new models of care and keep up with rapidly evolving practice and treatment guidelines. These challenges were amplified by the context of a polarized society and widespread mistrust of government and traditional media communication.
objectiveWe sought to better understand experiences with COVID-specific care and the role of patient-provider interactions.
designUsing semi-structured qualitative phone interviews, we collected Veterans' accounts of their treatment, recovery, and any follow-up care for COVID-19.
participantsWe used VA electronic health records data to recruit a nationally representative sample of participants across three disease severity categories (ICU, acute care hospitalization, and outpatient) and across three timepoints (2-8 weeks, 8 weeks to 6 months, and 12 months) after having COVID-19. A total of 94 Veterans were interviewed by phone once between June 2021 and June 2022. APPROACH: Interviews were transcribed and analyzed using deductive-inductive content analysis. KEY
resultsThree main themes emerged: (1) Veterans made sense of their COVID-19 experiences by comparing themselves to others and doing their own research, often feeling they had to defend their beliefs to others and in the face of critical media coverage; (2) perceptions of care sometimes aligned with distrust in institutions but positive communication with healthcare providers substantially impacted Veterans' trust in their VA care; and (3) the most effective healthcare interactions resulted from clear and empathetic answers from trusted providers.
conclusionsClear, consistent messages delivered with respect and empathy had the potential to overcome patients' hesitancy and mistrust of government and media information sources.
trial registrationChronic Lung Disease and COVID-19: Understanding Severity, Recovery and Rehabilitation Needs (LAUREL), ClinicalTrials.gov ID NCT04628039.
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Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.