ArticleDigital health
Evaluation of response time in asynchronous telehealth services in obstetrics and gynecology: A cross-sectional study using a telehealth service user data.
Article in Digital health. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Not yet cited in PubMed.
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The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
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Authors and funding
5 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Objective: Asynchronous consultations in telehealth provide the convenience of not requiring an appointment. However, some patients may choose to visit a medical facility instead of waiting for a response, and the time delay could negatively affect user satisfaction. This study investigated the relationship between response time and both hospital visits prior to response confirmation, as well as user satisfaction with the service in asynchronous consultations. Methods: We collected data from a telehealth consulting service in Japan (Sanfujin-ka Online) between July 2021 and June 2023, including consultation content, response times, and post-consultation questionnaires. The primary outcome was hospital visits before response confirmation, and the secondary outcome was satisfaction with the service. A chi-square test and multivariable logistic regression analysis were performed to assess the relationship between response time and these outcomes. Results: This study included data from 7394 online consultations, with 99.8% of responses provided within 24 h. The multivariable logistic regression analysis revealed no significant association between response time and hospital visits before response confirmation, after adjusting for user age and consultation content. Furthermore, no significant difference was found between the primary outcome and the intention to reuse the service. After using the service, there were no contacts from users or medical institutions related to unexpected sudden changes or serious illnesses. Conclusion: The response time was not associated with hospital visits before response confirmation in asynchronous online consultation service, which are generally responded to within 24 h, in obstetrics and gynecology.
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