ArticleFrontiers in psychology2025
Empowering leadership and frontline employees' emotional labor: the mediation effects of job passion.
Article in Frontiers in psychology, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 3 papers.
What it found
Each row is one number read from the abstract, on the scale the paper reported it, with its interval. Left of the dashed line favours the treatment, right favours the comparator. Under each row is the sentence it came from. New to these charts? A ten-minute tutorial.
The abstract states no effect estimate the extractor could read, or names no intervention and outcome on the map, so this paper lights no cell and moves no belief. It is still indexed, cited and linked below.
The trial behind it
Trials whose registry record cites this paper, or whose number appears in the abstract. A trial that started after this paper was published is citing it as background, not reporting it.
Neither the registry nor the abstract names a trial number. If this is a trial report, that itself is worth knowing.
Who cites it
3 citing papers in PubMed.
- Industry-level emotional-labor exposure proxy and employee well-being: the statistical indirect role of workplace equity perceptions.Frontiers in psychology · 2026Article
- How Employees' Emotional Labor Promotes Perceived Service Quality: A Dual-Pathway Model.Behavioral sciences (Basel, Switzerland) · 2025Article
- The cost of smile: how individual and organizational factors moderate the impact of emotional labor on work alienation via burnout.Frontiers in psychology · 2025Article
Corrections and comments
PubMed lists nothing against this paper. Absence here is not a guarantee, only a check that was made.
Authors and funding
4 authors.
Funding
No grant is acknowledged in the PubMed record.
Abstract
Instruction: In order to deliver superior service experience to customers, frontline employees must regulate their emotional expressions during service encounters. This study examines how empowering leadership influences emotional labor (deep acting and surface acting) through the mediating role of job passion. Methods: Using data of 1,040 frontline employees across three service industries, the proposed mediating model was tested. Results: The findings revealed that: empowering leadership predicted deep acting and reduced surface acting. Job passion mediated the relationship between empowering leadership and emotional labor. Specifically, empowering leadership influenced surface acting only through obsessive passion. Empowering leadership had a "double-edged" effect on deep acting, operating through both harmonious and obsessive passion simultaneously. Discussion: This study highlights the mediating role of job passion in translating empowering leadership into emotional labor strategies. The findings help service organizations refine leadership strategies to enhance emotional regulation in frontline service roles.
Indexed as
Identifiers
What OpenQuestion holds
Registered trials
Read under generation 80e0d062 · epoch 390. Bibliography from PubMed, PubMed Central and OpenAlex; grants from NIH RePORTER; trial links from ClinicalTrials.gov; estimates, votes and beliefs from the OpenQuestion graph.