ArticleApplied ergonomics2025
Using patient journey mapping and provider workflows to understand process barriers to pediatric mental and behavioral health care in emergency departments.
Article in Applied ergonomics, 2025. The graph could read no effect estimate from its abstract, so it casts no vote on the map. Cited by 6 papers.
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The trial behind it
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Who cites it
6 citing papers in PubMed.
- Patient Journey Mapping in Mental Disorders: A Scoping Review.International journal of mental health nursing · 2026Article
- Social determinants of mental health influencing the emergency department experiences of Latinx children and adolescents with mental and behavioral health crisis and their care partners: An interpretative phenomenological analysis study.The American journal of orthopsychiatry · 2026Article
- Understanding the treatment journey and experiences of knee osteoarthritis patients receiving standard care in Singapore: a qualitative study.BMC health services research · 2026Article
- Article
- A Qualitative Patient Journey Map of the Ophthalmic Day-Surgery Experience.Patient preference and adherence · 2026Article
- Construction and practice of a four-dimensional integrated one-stop outpatient service model based on patient journey mapping.Frontiers in public health · 2026Article
Corrections and comments
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Authors and funding
9 authors.
Funding
Abstract
With the rise in mental and behavioral health (MBH) conditions among school-age children in the United States (US), the number of Emergency Department (ED) visits have also increased. However, ED settings struggle to meet the needs of children with MBH conditions safely and efficiently. This study integrated SEIPS (Systems Engineering Initiative for Patient Safety) 3.0 and 2.0 frameworks to explore the temporal and non-linear aspects of pediatric MBH patients' journey and work processes (professional, patient, and collaborative work) to identify process barriers to pediatric MBH care in the ED. This mixed-method, multiple case study used observations, staff interviews, and time stamps of patient visits from electronic medical records at four EDs in the south-eastern US to inform the integrated patient journey and staff workflow process maps. Most barriers identified related to "medical and psychiatric evaluations" and "disposition and treatment plan" segments of the patient journey, suggesting potential points for interventions.
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Registered trials
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